Frequently Asked Questions


All details on your booking can be found in our e-mails and on MijnTix (such as: your baggage allowance and change/cancel conditions). You might also find your answer in our dedicated FAQ pages.


For all other questions, please reach out to us. We kindly ask to keep your TripID at hand. Your TripID can found in the top right corner of our e-mails.

  • Contact form
    Please fill out your request via this contact form (we'll reply within 5 working days);
  • Information number Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (09:00h - 17:30h, local time, public holidays excluded) Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (2pm - 10:30pm, local time, public holidays excluded)Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (10am - 6:30pm, local time, public holidays excluded)


Please note that you might experience longer waiting times due to a high volume of contacts regarding the Corona virus in China. 
Our apologies, we will do our best to assist you as soon as possible. 

In case your departure is after the 15th of March, we kindly ask you to not contact us at this moment to avoid long waiting times.


In case of an emergency (such as denied boarding) we are available outside of office hours. Please be aware that we can only assist in case of a valid emergency, as other emergencies might be waiting. Non-emergencies will be charged an extra administration fee. We kindly ask for your understanding. You can contact us at: +442039666385.