If your flight is canceled by the airline, you will be informed by us:

  1. We receive a cancelation notice from the airline
  2. We will inform you on the options to either proces the refund via us, or free of charge by the airline. You need to make a decision. 

We would like to point that we are fully dependable on the processing times and conditions of the airline. We kindly ask not to contact us in the meantime, to avoid unnecessary contacts.

Lowcost flights

Another procedure applies to lowcost flights (such as: easyJet, Ryanair, Wizz Air and Transavia). If your flight is cancelled by the airline, the airline will send us an email with your next steps. We will forward this e-mail to you as soon as possible.

This way, you yourself are able to apply for your refund (eg. as a voucher) with the airline directly. If the refund has been processed by the airline, we will inform you on all details again. 

Please keep in mind that this process can take up to several months. There is no need to contact us in the meantime, as there is nothing we can do to speed up this process.